User Support

This page lists common user problems and their solutions.

Problem: Clicking on "Continue", "Get My Results", or the navigation bar no longer works.

Possible cause: You are using Internet Explorer on a Macintosh.

Solution: Use Firefox or Safari to run GCIS for Internet on a Macintosh.

Problem: Clicking on "Continue", "Get My Results", or the navigation bar no longer works.

Possible cause: You are using Internet Explorer on a Macintosh.

Solution: Use Firefox or Safari to run GCIS for Internet on a Macintosh.

Problem: Occupation Sort won't let me select a factor.

Possible cause: Your browser may be blocking pop-up windows (which provide instructions and explanations of factors) from appearing.

Solution: Enable pop-up windows in your browser.

Problem: Clicking on "View Video" does nothing.

Workaround: Refresh or reload the page, then click on "View Video" again.

Problem: Clicking on "Show Video" does nothing or has an error message.

Possible cause: You do not have Windows Media installed, or you have an old version installed.

Solution: The Windows Media videos require version 7 or later. Download and install here.

Possible cause: You do not have QuickTime installed, or you have an old version installed.

Solution: Download and install QuickTime.

Problem: Clicking on "Print" does nothing.

Workaround: Refresh or reload the page, then click on "Print" again.

Problem: Clicking on "Create Résumé" downloads a file that opens blank or is unreadable.

Possible cause: You do not have Adobe Reader installed or Adobe's web browser plugin installed.

Solution: Download and install Adobe Reader.

Workaround: Rename the downloaded file "resumepdf.asp" to "resume.pdf" and open it.

Problem: Clicking on "Continue", "Get My Results", or the navigation bar no longer works.

Possible cause: You are using Internet Explorer on a Macintosh.

Solution: Use Firefox or Safari to run GCIS for Internet on a Macintosh.

Problem: I click on my report button and nothing happens.

Possible cause: Your browser may be blocking pop-up windows (which provide reports) from appearing.

Solution: Enable pop-up windows in your browser.